Letter From WNI

Your continued abuse of the WebTV Network, in violation of the WebTV Terms of Service, required that we terminate your right to access to the Microsoft WebTV Network to prevent continued unauthorized access to restricted parts of the WebTV Network service. This letter serves as your notice of such termination, as several e-mail warnings to you regarding your abuse have not obtained your compliance with the Terms, to which you agreed as a condition of your access to the WebTV Network.

Accordingly, your account was terminated on April 5, 1999. This termination is permanent and means your WebTV box and all existing accounts associated with it have been discontinued and will not be reinstated for use with the WebTV Network. If there were any pre-paid monthly fees for unused months, this amount will be refunded to you, however, there is no refund for any partially used month. For further questions regarding your account, you must contact WebTV Legal Affairs in writing at the following address:

WebTV Networks, Inc.
c/o Subscriber Legal Affairs
1250 Charleston Ave.
Mountain View, CA 94043


Just a quick note in my defence:

WebTV never sent me any e-mail warnings about accessing restricted areas. The only e-mail I got from WebTV was from three WebTV@corp employees asking me how I got into Weekly and TestDrive (service areas). I gave them my phone number and told them to call, and then told them the steps I used to access Weekly/TD back in November, 1998.

They all said thanks and, a few days later, I was e-mailed by one of the Corps telling me that Bruce Leak of WebTV appreciated my help and wanted to send me something as a thank you. He sent me to the webtv store and told me to pick out any one item and it was mine. I picked out the jacket and a month later I received it.

I just don't get it. One minute, WebTV is thanking me and the next they're terminating me???? Since the last TD breakin (in November), I have not accessed any unauthorized areas, as WebTV calls them. And you can't count the green previewer group because I never accessed it (I couldn't). I was sent all the pics by different Previewers.

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Net4tv writes a great article on my TOSing

The Real Story

Live Interview (Part 1)
Live Interview (Part 2)
Live Interview (Part 3)
Live Interview (Part 4)


Other Related Stories

Bugs in the TOS'ed Salad
L' Affaire Mattman
Re: L' Affaire Mattman
The users Speak!





My Responce To WNI

To Whom it may Concern:
My wife and I must, in the stongest terms, challenge WNI's unwarrented termination of our family's account.

WNI Writes:
"Your continued abuse of the Webtv Network, in violation of the Webtv Terms Of service, required that we terminate your right to access to the Microsoft Webtv Network to prevent continued unauthorized access to restricted parts of the webtv Network service. This letter serves as your notice of such termination, as several e-mail warnings to you regarding your abuse have not obtained your compliance with the Terms, to which you agreed as a condition of your access to the Webtv Network."

Given the seriousness of this matter we would have preferrerd NOT receiving a form letter but instead having specific instances of allegeded TOS violations detailed so we or our legal representative might respond to them. For the record neither of us have received any such warning letters your termination letter alludes to. Please review your records on this and forward any copies you may have on file. If we had received any warning letters we would have dutifully considered WNI's concerns and insured all account activity was in strict TOS complience. Not having received such warnings seems to indicate a lack of good faith on WNI's part in following the spirit and letter of its own TOS... especially given the cordial and productive relations I have had assisting some members of WNI's NetOps staff.

The only e-mail I received was in November 98. Three webtv@corp employees requested my assistance in helping make several of WNI's servers more secure. I gladly provided them with all the information they requested. A few days later I was e-mailed informing me that Bruce Leak himself greatly appreciated my asistance to WNI and as a thank you, to pick out any item at the WTV store. I picked out the jacket and a month later received it. Given this gesture of thanks I was under the impression WNI desired having some of its security tested under real world conditions. Given these circumstances the termination of my family's account is confusing at best and is not anything we take lightly.

I understand why WNI may be upset with me for posting some information. But , again, for the record, I did not access the area in question but was sent the pictures. I should also note that while I now see the posting of these pictures to be an error in judgement, my wife and I are not, nor ever have been, Previewers. Your actions are establishing a troubling precedent. I respectfully suggest that your issue is with those who do break their NDA.... NOT with ordinary subscribers. I must also add I had already been made aware that this information had been put up on another homepage and only at that point did I feel free to do the same. None the less, I do apologize for any inconvience to WNI and if you wish I will take the pages down upon reistablishment of our account.

WNI Writes:
"Accordingly, your account was terminated on April 5, 1999. This termination is permanent and means your Webtv box and all existing accounts assoicated with it have been discontinued and will not be reinstated for use with the webtv Network. If there were any pre-paid monthly fees for unused months, this amount will be refunded to you, however, there is no refund for any partially used month. For further questions regarding your account, you must contact Webtv Legal Affairs in writing."

We must also strongly object to WNI's unwarrented actions in keeping my wife and I from our personal account information stored on WNI servers. Regardless of WNI's final decision regarding the final status of our case, we must insist we be given immediate access to our personal files so this PRIVATE information may be salvaged. Some of this information is pricless.

Thank you for reconsidering this matter. WNI provides a unique service which we have recomended to many friends and relatives. We look forward to once again becoming pat of the WNI family.

Respectfully Matt and Gretchen


Webtv Responds To The Above Letter (After a 2 month wait)


WNI Wrote:
We have received your request for the Primary User account wtv-head-waiter (perviously MattMan69) to be reinstated. After carefull evaluation, Webtv Networks is denying this request. Our records show violations of the terms of servece were communicated to this account on:

June 1 1998
July 16 1998
December 24 1998
February 27 1999

Webtv Networks tries to maintain a hospitable environment. The decision of this account to not comply with the terms of service, required the termination of this account's right to access the webtv network in order to pervent continued disruption of the service for others.

Accordingly, your account was terminated on April 5, 1999. This termination is permanent and means your Webtv box and all existing accounts assoicated with it have been discontinued and will not be reinstated for use with the webtv Network. This decision is final.
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Also enclosed in the letter were copies of the letters I received from abuse on the dates above..

On June 1 1998 I bombed ulTRAX's accounts to get his user ids & subscriber id to proove he was two other people and to attempt to hack his account.. Afetr all he hacked mine.. ulTRAX turned me in.. Thanks ulTRAX, lol...

On July 16 I was sent a letter from abuse stating that my main user accout did not hold accurate information.. Meaning that my first and last name were not included in my e-mail.. Personally I think that is bullshit. And obviously many others did to because in the next upgrade it will nolonger be required to have your first and last name on the main user account..

On December 24 1998 I was messing with webtv ip#'s in my e-mail.. I had one of the ip's embeded in my e-mail, for me it embed a page of alt coding.. I was e-mailed from someone asking me a question while I had this embeded in my e-mail.. I responded to this person and when they opened the mail there box was bounced back to the dialing screen.. He thought I bombed him.. After explaning this to abuse many times they finally said that the matter was closed and no action would be taken against my account, and would be remove from the record.. I guess they lied...

February 27 1999 is Bullshit.. I never recieved anything from abuse on this date or anytime after.. I guess on this date they sent this final warning because I still didn't put my first and last name on my e-mail..

So this is why I got tosed, because I didn't want people to know my first and last name.. Not because of any hacking stuff (so they say).. I registered with my first and last name so whats the big deal?? If you ask me this is just some lame coverup just to get rid of me..

TOS UPDATE: Since the above mentioned I was able to get back on webtv for about 10 months using the name Thin-Ice69@webtv.net only to get TOS'ed again for releasing previewer info.. My second TOSing took effect as of 02/09/2000.. This time I don't plan on taking any action to attempt to get my account back as I learned from the first time you don't get anywhere with webtv's legal dept. Once again I feel my TOSing was unjust as I am not a previewer and NEVER signed the previewer NDA.. I'll be back!

TOS UPDATE:Guess what I came back but it wasn't for long. I signed up for a new account on 5/17/2000 only to be TOS'ed again two days later.. Most people might have given up by now but not me.. Why does webtv hate me so much? I'll be back!


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